Client Testimonial:
“Cubeo AI has transformed the way we approach both sales and implementation. Our response times were reduced by 7x, and we now manage 50% more inquiries without expanding our team. The AI Agent’s ability to target the right software features in sales calls has made our pitches more effective, and implementation has become smoother with faster issue resolution. We’ve seen a measurable 30% increase in customer satisfaction since integrating Cubeo AI, allowing us to operate more efficiently and deliver a better experience for our clients.”
— Francesco CARDINALE, Country Manager, Devoteam Italy
Table Of Contents
Client Background
Devoteam is a leading technology consultancy specializing in digital transformation, cloud services, cybersecurity, and data solutions. Headquartered in France, Devoteam operates across 20 countries, including Europe, the Middle East, and Africa, employing more than 10,000 tech specialists.
For more than 30 years, Devoteam, a European leader in digital transformation, has guided large-scale IT transformations through a hyper-expert approach, offering clients highly specialized digital solutions. Thanks to this focused approach, Devoteam ensures Efficiency and Continuous Innovation: by standardizing processes, reducing delivery times and costs, and rapidly implementing the latest technological innovations, keeping clients at the cutting edge.
Additionally, Devoteam guarantees Security, Governance, and Measurable ROI: leveraging deep expertise in technology, they provide secure, compliant solutions that deliver accelerated returns on investment, optimizing long-term operations and costs with scalable solutions. As a result of this focus, Devoteam has accumulated a wealth of experience, successful use cases of cloud platform adoption, and best practices.
Devoteam’s strategic partnerships with top cloud platforms like AWS, Google Cloud, Microsoft, and ServiceNow enable them to deliver customized, cutting-edge solutions. Their ongoing commitment to talent development and forming strong alliances with leading cloud providers has solidified their position as a trusted advisor in the technology landscape.
Devoteam Italy, a pivotal branch of the organization, specializes in selling and implementing enterprise software solutions tailored to specific business needs. Their expertise in cloud services, cybersecurity, and data management makes them a key player in assisting organizations with their digital transformation journeys.
Challenge
As part of their continuous efforts to streamline internal processes and enhance customer service, Devoteam sought a way to automate routine tasks within their existing systems. Devoteam needed an AI solution that could automatically analyze customer requests, match them with the right service offerings and software features, and provide real-time, personalized responses—ultimately improving efficiency and boosting sales. The implementation team, meanwhile, needed faster access to concise, accurate guides to overcome issues during deployment and improve implementation efficiency.
The sales team needed to accurately identify client pain points and match them with the most relevant products and software features. Meanwhile, the implementation team required quick, accurate access to technical guidance to ensure smooth software deployment.
Devoteam sought an AI solution that could enhance these processes by automating routine tasks, improving response times, and providing real-time insights, ensuring personalized interactions on their sales calls.
The Goal
The primary goal was to increase the effectiveness and efficiency of co-creation processes with customers, while simultaneously achieving greater customer satisfaction and faster time-to-market. To reach this objective, two key ingredients were required: the vast wealth of knowledge that Devoteam possesses through its focus-driven strategy—comprising extensive experience, successful use cases of cloud platform adoption, and best practices readily available to Devoteam—and a flexible, composable GenAI platform. This platform would allow Devoteam to leverage its vast knowledge base and immediately tailor it to meet the specific business needs of its clients.
For the sales team, the objective was to identify the best software features and service offerings that address specific client pain points and provide this information in a way that non-technical salespeople could easily communicate. For the implementation team, the focus was on delivering concise, accurate guides that could accelerate the implementation of software features and swiftly resolve technical issues during deployment.
Solution:
To streamline both sales and implementation processes, Devoteam Italy implemented Cubeo AI’s no-code platform.
To grasp how Cubeo AI’s no-code platform operates, it’s essential to define its main components: AI Agents.
What Are AI Agents?
AI Agents are customizable, intelligent assistants created using Cubeo AI’s no-code platform. They are designed to perform specific tasks such as processing inquiries, providing recommendations, and automating repetitive tasks without human intervention. Built without the need for coding expertise, these AI Agents can be trained and deployed rapidly to meet various business needs.
Without writing a single line of code, they created and trained AI Agents on over 700 pages of product, softwares and service documentation, giving them deep knowledge of their offerings.
The AI Agents were designed to assist both departments by automating key tasks, analyzing customer inquiries, and providing real-time, tailored recommendations to the sales and implementation teams.
- Sales Team Support: The AI Agent analyzed incoming customer inquiries, matched them with relevant product features, and offered personalized recommendations to the sales team. This allowed the sales team to quickly identify and propose the best-fit solutions, optimizing their sales calls and improving the overall experience for potential clients.
- Implementation Team Support: The AI Agent provided instant, accurate responses to technical queries, giving the implementation team access to comprehensive troubleshooting guides. This support helped them resolve issues more quickly and efficiently during the deployment process, reducing delays and minimizing customer disruption.
- Seamless Integration: Devoteam integrated the AI Agents into their internal workflow using Cubeo AI’s API. This enabled automated service proposal generation and real-time responses, enhancing communication and coordination across both the sales and implementation teams.
Key Features of the Solution:
- Automated Inquiry Analysis: The AI Agent processed incoming customer inquiries, identifying key issues and aligning them with appropriate service offerings, ensuring the right features were proposed during sales calls.
- Personalized Service Proposals: Tailored recommendations based on customer needs, improving both the accuracy and relevance of the responses provided to clients.
- Real-Time Data Integration: The AI Agents were continuously updated with current information, ensuring the recommendations were accurate and aligned with the most recent product and service updates.
- Seamless Workflow Integration: The AI Agents were embedded within Devoteam’s workflow, allowing both the sales and implementation teams to access automated responses in real-time.
Results:
The deployment of Cubeo AI’s AI Agents led to significant improvements in operational efficiency, enabling Devoteam Italy to scale its operations and improve overall customer satisfaction:
- 7x Faster Response Times: By automating the inquiry analysis and service proposal process, the AI Agent reduced response times from hours to minutes, enabling sales teams to respond faster and more effectively.
- 30% Increase in Customer Satisfaction: Faster, more personalized service recommendations resulted in improved customer experiences and increased satisfaction levels.
- 50% More Inquiries Handled: The automation allowed Devoteam to process 50% more inquiries without increasing headcount, ensuring scalability while maintaining high-quality customer interactions.
- Multiple Deals Closed: Generated multiple opportunities and closed several deals, boosting revenue without additional marketing spend.
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Key Benefits for Devoteam Italy:
- Significant Time Savings: Automation reduced the manual burden on both the sales and implementation teams, enabling them to focus on higher-value tasks, such as strategic planning and client relationship management.
- Accurate, Real-Time Recommendations: The AI Agent delivered precise, up-to-date recommendations, improving the relevance and accuracy of the proposed solutions during sales calls.
- Improved Scalability: The automation solution allowed Devoteam to handle an increased volume of inquiries without needing to expand the team, ensuring operational scalability as the business grew.
- Enhanced Sales Performance: The AI Agents contributed to closing deals more directly impacting the company’s bottom line.
Overcoming Challenges
While integrating new technology can present challenges, the collaborative approach mitigated potential issues:
- Smooth Integration: Cubeo AI’s support during the integration phase ensured compatibility with existing systems.
- Team Adoption: Training sessions helped Devoteam’s staff become proficient in using and managing the AI Agents.
Conclusion:
By leveraging Cubeo AI’s no-code AI platform, Devoteam Italy was able to significantly enhance its sales and implementation processes. The AI Agent enabled both departments to work more efficiently, reducing response times by 7x, increasing customer satisfaction by 30%, and handling 50% more inquiries—all while maintaining the same team size.
The successful implementation highlights how AI can be used to enhance client interactions and streamline operations, driving both productivity and customer satisfaction.
Looking Ahead
Devoteam Italy plans to expand its use of Cubeo AI Agents into other areas of the business, such as marketing automation and operational workflows. This partnership has set the stage for future innovation, enabling Devoteam to continue driving digital transformation for its clients.
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About Cubeo AI
At Cubeo AI, our mission is to make AI accessible to all. We empower businesses and individuals to leverage no-code AI to create custom AI Assistants and Agents tailored to their needs—whether it’s boosting sales, streamlining operations, or enhancing customer service.
Building your AI team has never been easier. From automating lead generation to optimizing customer support, Cubeo AI’s platform provides scalable, seamless solutions that enhance productivity across departments.
What sets us apart is our focus on intuitive, human-centered AI. We provide tools that complement human creativity and decision-making, ensuring that AI enhances, rather than replaces, human efforts.
We are looking forward to having you join our journey, and accelerate the adoption of AI with us.
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